Services are a part of our daily lives, so it is not surprising that artists have also taken up the phenomenon and reflected it in their works. This holds not only for popular music, in which artists approach service from the role of customers or front-line employees, but artists also use service as a metaphor to express their ideas and feelings. To gain a deeper understanding of how “serving the customer” works and what experiences, thoughts, and emotions might be associated with it, good or bad, the related chapter examines how lyricists and songwriters have dealt with the theme and the underlying service topics.
