dc.contributor.author
Kleinaltenkamp, Michael
dc.date.accessioned
2023-02-14T09:17:26Z
dc.date.available
2023-02-14T09:17:26Z
dc.identifier.uri
https://refubium.fu-berlin.de/handle/fub188/37898
dc.identifier.uri
http://dx.doi.org/10.17169/refubium-37614
dc.description
This document provides the lyrics of all songs that are featured in the chapter "50 Ways to Serve the Customer—A Curated List of Songs About Service" by Michael Kleinaltenkamp, published in: Aichner, Thomas (Ed.). Serving the Customer, pp. 57–75. Wiesbaden 2023, Springer Gabler
en
dc.description.abstract
Services are a part of our daily lives, so it is not surprising that artists have also taken up the phenomenon and reflected it in their works. This holds not only for popular music, in which artists approach service from the role of customers or front-line employees, but artists also use service as a metaphor to express their ideas and feelings. To gain a deeper understanding of how “serving the customer” works and what experiences, thoughts, and emotions might be associated with it, good or bad, the related chapter examines how lyricists and songwriters have dealt with the theme and the underlying service topics.
en
dc.publisher
Freie Universität Berlin
dc.rights.uri
http://www.fu-berlin.de/sites/refubium/rechtliches/Nutzungsbedingungen
dc.subject
Popular music
en
dc.subject
service marketing
en
dc.subject.ddc
700 Arts and recreation::780 Music::780 Music
dc.title
50 Ways to Serve the Customer - A Curated List of Songs about Service: Lyrics
dcterms.temporal
1941 to 2017
dc.contributor.type
other
dc.date.accepted
January 4, 2023
dc.title.translated
50 Wege, den Kunden zu dienen - Eine kuratierte Liste von Liedern über Dienstleistungen: Liedtexte
de
refubium.affiliation
Wirtschaftswissenschaft
refubium.affiliation.other
Betriebswirtschaftslehre / Marketing-Department
refubium.isSupplementTo.url
https://link.springer.com/chapter/10.1007/978-3-658-39072-3_3
dcterms.accessRights.openaire
open access
