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Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It | 28 |
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Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It | 1 | 5 | 0 | 0 | 1 | 5 | 2 |
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danatzis-moller-herm-2023-stopping-the-spread-how-blame-attributions-drive-customer-to-customer-misbehavior-contagion.pdf | 38 |