dc.contributor.author
Jochimsen, Beate
dc.date.accessioned
2018-06-08T08:22:17Z
dc.date.available
2008-06-11T08:47:24.661Z
dc.identifier.isbn
3-938369-59-0
dc.identifier.uri
https://refubium.fu-berlin.de/handle/fub188/19955
dc.identifier.uri
http://dx.doi.org/10.17169/FUDOCS_document_000000000197
dc.description.abstract
Parkinson’s law states that work expands to fill the time available for its
completion and that the number of administrators in an office is bound to
increase over time. An unique laboratory to test Parkinson’s ideas are vehicle
registration offices in Germany. Using their data we found empirical support
for Parkinson’s law: First, service quality is no better in offices that have
more staff per case. Second, service quality is worse if the service procedure
is disaggregated into multiple smaller sub-services. Third, the staff size is
a convex function of the number of customers. These results are robust to
specifications in various alternative models.
de
dc.relation.ispartofseries
urn:nbn:de:kobv:188-fudocsseries000000000309-6
dc.relation.ispartofseries
urn:nbn:de:kobv:188-fudocsseries000000000006-7
dc.rights.uri
http://www.fu-berlin.de/sites/refubium/rechtliches/Nutzungsbedingungen
dc.subject
Parkinson’s law
dc.subject
service quality
dc.subject
queueing theory
dc.subject.ddc
300 Sozialwissenschaften::330 Wirtschaft
dc.title
Determinants of service quality in bureaucracy
dc.title.subtitle
Parkinson’s theory at work
dcterms.bibliographicCitation.url
http://www.wiwiss.fu-berlin.de/verwaltung-service/bibliothek/diskussionsbeitraege/diskussionsbeitraege-wiwiss/files-diskussionsbeitraege-wiwiss/discpaper11_07.pdf
refubium.affiliation
Wirtschaftswissenschaft
de
refubium.mycore.fudocsId
FUDOCS_document_000000000197
refubium.series.issueNumber
2007,11 : Volkswirtschaftliche Reihe
refubium.series.name
Diskussionsbeiträge des Fachbereichs Wirtschaftswissenschaft der Freien Universität Berlin
refubium.mycore.derivateId
FUDOCS_derivate_000000000068
dcterms.accessRights.openaire
open access
