Globally distributed teams of volunteers and communication by electronic means
are at the core of Open Source Software development. To help projects in
managing their information, we defined a light-weight, role-based process
improvement and observed its use in a longitudinal case study. Results
gathered by mailing-list analysis give insights into the different types of
information managed and their relative importance: While technical content
such as how-tos and to-dos is most frequent, the amount of information
regarding decision making is surprisingly low.