@book{Haase2008,
author = {Haase, Michaela and Chatrath, Stefan and Saab, Samy},
year = {2008},
isbn = {978-3-932226-08-3},
language = {eng},
copyright = {http://www.fu-berlin.de/sites/refubium/rechtliches/Nutzungsbedingungen},
title = {German and Anglo-Saxon approaches on services and services marketing},
url = "http://dx.doi.org/10.17169/refubium-21883",
}