@misc{Raithel2019,
author = {Raithel, Sascha and Mafael, Alexander and Hausmann, Maximilian and Niemann, Antje and Schweiger, Manfred},
year = {2019},
title = {The influence of online complaints on Third-Party Consumers},
howpublished = "http://dx.doi.org/10.17169/refubium-39232",
}