@article{Wolbeck2020,
author = {Wolbeck, Lena and Seyer, Benedict},
year = {2020},
language = {eng},
copyright = {https://creativecommons.org/licenses/by/4.0/},
title = {Predictive Analytics to Increase Roster Robustness in an Inbound Call Center},
volume = {3},
url = "http://dx.doi.org/10.17169/refubium-28717",
}