Progress on Customer Path (in %)
Progress on Outcome Path (in %)
Compared to the last years, our services are more profitable.
The profit development of our services is gratifying.
Our service profit increased over the years.
Taking a step towards services was financially worth it.
Customers are very satisfied with our services.
The collaboration between our customers and us is smooth when it comes to services.
We regularly satisfy our customers with our services.
We are able to retain the majority of our service customers.
Our company is driving new services built on digital technologies, such as big data, analytics, cloud and mobile platforms.
Our company is integrating digital technologies, such as big data, analytics, cloud and mobile technologies, to drive service change.
Our service operations are shifting towards making use of digital technologies, such as big data, analytics, cloud and mobile platforms.
Customer Tenure (in years)
Our customers are open towards new ways of thinking and doing.
Our customers like to think up new ways of doing business.
Our customers are open-minded towards new developments .
Our customers show openness to new ideas.
Country
Industry (Standard Industrial Classification)
Firm Size (Number of Employees)
Gender
Working experience (in years)